I wanted to let you know why this particular client found this particular clinic. After all, it’s not exactly close to home (you’re many, many miles away even without traffic), it’s a good 35-45 minute haul from downtown D.C. to your particular corner of Gaithersburg.
I found you on the Internet thanks to a link from laser equipment website. But there were other clinics- and some closer to home- that I could have used that I also found on the same hyperlinks. And I called a few of them. But what set Maple Springs Veterinary Hospital apart from the others-and led me to ask you to perform the surgery-was the quality of your front office staff. They answered the phone (and all my questions!) quickly, were professional and polite every step of the way and, most importantly, were always friendly and easy to talk to. There was a simple quality of caring that came through on the phone; watching them when I visited the clinic, it was apparent that they enjoy working with each other and with pets.
This is not to take anything from the quality of the surgery and your “bedside” manner. I decided before I came to see you that I would go elsewhere if I didn’t have as good a feeling about you as I did about your front office staff. Happily this wasn’t the case!
Thank you, again, for your good care of Zeke- and for the fine work of your staff in managing and caring for a nervous owner.