COVID-19 Client Information

Maple Springs will continue to be committed to providing your pets the care they need and remain open; however, due to COVID-19, extra precautions will be taken to keep our clients and staff safe.

Effective Monday March 16, only doctors and hospital staff will be allowed in the building until further notice. Patients will be picked up from owners outside of the hospital in the parking lot. We request that you call 301-424-0373 once you are ready for your pet to be picked up outside and provide a phone number where you can be contacted to discuss exam findings. During this phone call, reason for visit and recent pertinent history on your pet will be discussed with a veterinary staff member and then relayed to the doctor. The doctor will call you after your pet is evaluated with recommendations for potential diagnostics and treatments, and an estimate can be made and relayed prior to any further work up if needed.

All authorizations for care must be verbal at this time. If you plan to leave the patient in hospital and exit the parking lot, verbal consent for drop off will be required. If your pet is undergoing a surgical procedure or dental, the same protocol will be followed as above for drop off and discharge instructions will be done over the phone prior to your pet being dropped off to you in the parking lot.

All transactions can take place over the phone or through a member of our staff.

If dropping off a patient for surgery or a procedure, please do not provide any comfort toys or blankets in their carriers.

Exclusions to this protocol only can be made in cases of end of life services.

If medication or food needs to be picked up, please call 301-424-0373 and a staff member will deliver to your car. Please try to call at least two days in advance with medication refill requests.

Please be patient with us as we are asking a lot of our already busy staff to take the extra step to help keep our community safe. Wait times may be prolonged.

Thank you for your continued trust in our hospital. We value each and every one of you! Stay safe!

Location Hours
Monday8:00am – 6:00pm
Tuesday8:00am – 6:00pm
Wednesday8:00am – 6:00pm
Thursday8:00am – 6:00pm
Friday8:00am – 6:00pm
Saturday8:00am – 12:00pm